At YATMAYA, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns and refunds process.
Our refund and returns policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and unwashed
- The item must be in the same condition as received
- The item must be returned in its original packaging, with all tags attached
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned or refunded:
- Sale or discounted items
- Gift cards
- Personal or intimate items (including underwear or hygiene-related products)
- Items damaged due to misuse, improper handling, or normal wear and tear
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items returned with visible signs of use
- Items missing original tags or packaging
- Items returned after the 30-day return period
- Items damaged for reasons not caused by our error
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method
- Refunds are typically completed within a few business days, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank for further details
If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 support@yatmaya.com
Sale Items
Only items purchased at regular price are eligible for refunds.
Sale or clearance items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please contact us at:
📧 support@yatmaya.com
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive store credit equal to the value of the returned item.
- If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items
- We are not responsible for lost or undelivered return shipments
Need Help?
If you have any questions regarding returns or refunds, please contact us at:
📧 support@yatmaya.com