YATMAYA Customer Service Terms and Conditions

 

Welcome to the YATMAYA customer service portal! We are delighted to provide you with exceptional support and assistance as you navigate through our cross-border e-commerce platform specializing in premium hardware tools and jewelry making equipment. To ensure a smooth and satisfactory experience, please read the following terms and conditions carefully.

 

1. Scope of Services

Our customer service team is committed to addressing your queries, concerns, and requests related to product information, order status, shipping, returns, and any other issues you may encounter while using our website. We strive to provide timely, accurate, and helpful responses to all customer inquiries.


2. Communication Channels

You can reach our customer service team through various channels, including:

· Live chat: Available during our operating hours for real-time assistance.

· Email: Send your queries to [email protected], and we will respond within 24-48 business hours.

· Contact form: Submit your question or concern through our online contact form, and we will get back to you as soon as possible.

· Social media: Engage with us on our official social media channels for quick tips, updates, and general assistance.


3. Order and Shipping Information

· Order tracking: You can track your order status through our website using the tracking number provided in your shipping confirmation email.

· Shipping policies: Please refer to our Shipping Policy page for detailed information on shipping methods, rates, and delivery times.

· Customs and duties: As a cross-border e-commerce platform, we are not responsible for any customs fees, taxes, or duties imposed by your country. These charges are the responsibility of the customer.


4. Return and Refund Policy

· Please review our Return and Refund Policy for information on how to initiate a return, the conditions for eligibility, and the refund process.

· If you receive a damaged or defective product, please contact us immediately with photos and a detailed description of the issue. We will work with you to resolve the problem promptly.


5. Privacy and Security

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.


6. Intellectual Property

All content on our website, including product images, descriptions, and branding, is protected by intellectual property rights. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.


7. Limitations of Liability

We strive to provide accurate and up-to-date information on our website. However, we cannot guarantee the completeness or accuracy of all content. We are not liable for any damages or losses arising from the use of our website or the products sold on it.


8. Modifications to Terms and Conditions

We may update these Customer Service Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.


9. Governing Law and Jurisdiction

These Customer Service Terms and Conditions are governed by and construed in accordance with the laws of US, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in US.

By using our customer service portal, you acknowledge that you have read, understood, and agreed to these Customer Service Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us. We are here to assist you and ensure a seamless shopping experience at YATMAYA.